Home

Google Apps | Google Hosted Emails (POP3 & IMAP SSL)

You can configure google hosted emails with helpdesk.More details

http://www.thevisionworld.com/vision-helpdesk-supports-google-apps.html

Scrap Book & Private Messaging

The module provides instant private communication between members of your organization. Adding to this, it allows staff members to post scraps/updates in the scrap book.

Submit / Reply Tickets Using Your Favorite Email Client

Vision not only allows you to submit / reply / update tickets via online web portal but also from your favourite Email Clients – like Microsoft Outlook, Outlook Express etc.

Customized Tool Bar

Staff can customize tool bar as per their convenience . The most used features are just a click away with our toolbar.

Service Level Agreements

Service Level Agreements (SLA’s) are fundamental to both providers and recipients of services. For important services, therefore, it is essential that the service level agreement is appropriate

But how can you ensure that this essential component of the legal contract is met while delivering a service? Our system therefore includes a comprehensive presentation, designed to help the service provider to gain a complete insight of each ticket/client to find out if the SLA was maintained.

Report Generation

With the help of rich GUI including charts, figures & table of contents – Vision generates accurate report on runtime for Work summary, Service Level Agreements, Response time, Performance and much more..

The reports include elements such as recommendations, suggestions, or other motivating conclusions that indicate possible future actions the report reader might take.

• Last 7 days staff activity (Matrix Report)
• Monthy Staff Work Activity (Statistics)
• Monthly Staff  Performance (Scale / Point Graph)
• Monthly Staff SLA Record (Pie Chart)
• Annual Ticket Bar Graph Report
• Work Report
• SLA Report
• Respose Report
• Performace Report
• Client Tickets and Billing Report

Online Issue Tracking

At this point, with technology as cheap as it is, there’s really no excuse not to have an online issue tracking system. Vision incorporates an online issue tracking system which is relatively easy to use, can be made accessible to all, and can serve as a central depository for all kinds of issues.

Custom Fields

This feature allows you to easily create custom fields / forms as per your business requirements.

Ticket Escalation

With this feature you can configure your helpdesk to auto escalate/move tickets to different departments if the ticket reachs overdue time limit. This is helpful to speed up operations and maintain SLA’s.

Login Integration

Login Integration plug-in allows your users to bypass the login registration process for their support area.

Vision supports the most popular and widely used third-party software packages/applications like:

• ModernBill (v4 and v5)
• vBulletin
• osCommerce
• SM Forum (SMF)
• WHMCS
• WordPress
• PhpLicengine
• Joomla
• Clientexec

Through the login integration plug-in with other areas of your business, Vision gives you simplicity with maximum control.

Configurable Client Portal

We have designed client portal in simple html pages which allows you to easily integrate it with your website design.

Client side quick search facility

It enables your clients to search their email / ticket using single word or phrase that appears in message subject or content.

forwards the email content to Mollom for analyzing quality of content posted in email. Mollom specifically tries to determine whether this content is unwanted – i.e. “spam” – or desirable – i.e. “ham.”  If Mollom is not certain, it will return an “unsure,” Mollom avoids incorrectly classifying legitimate contributions as spam.

It effectively eliminates the need to moderate messages that Mollom decides to block since they are unlikely to have come from legitimate users.